Your property will be available for occupancy from 16.00h on your day of arrival. To allow time for cleaning and preparation outgoing clients must vacate at 10.00h on day of departure. If you are departing late in the day we will endeavour to provide a place for your luggage. Cleaning a quality property is a major operation, particularly if it is left in a dirty condition. A condition of booking is that homebound holidaymakers leave the property in a reasonably clean condition as we are only allowing 1 hour cleaning per property. If excess cleaning is required it will be charged to the departing client at 25€ per hour midweek and 35€ per hour at weekends.
We request a breakage / cleaning deposit on arrival. You will be requested to sign a key collection form which holds your credit card details as guarantee against breakages, and the condition of the apartment on departure. Breakages will be charged at replacement value, extra cleaning will be charged as above, and loss of keys will be charged at €10 and fobs at between €25 – €35 depending on property. After departure, our cleaning and maintenance team will inspect the property, and in the case of a favourable inspection, your credit card details will be destroyed.
In all accommodations the channels you receive are Spanish TDT Digital . Due to the changes in satellite in Spain, British TV is no longer available. It is possible to view some programs on Spanish channels in their original language. The Disney channel can be viewed in English and on the Catalan channel, many documentaries can be viewed in their original language. Loss of satellite service is out of our control and no compensation is paid.
It is always very difficult for us to give an exact description of the facilities and atmosphere holidaymakers can expect from a resort. They are to a certain extent open to individual interpretation. What to one person is too busy and noisy is to another not enough going on. Even on exactly the same holiday seasonal variations can give a significantly different atmosphere and style of holiday. In general, if you take your holiday in July and August you can expect all facilities open to you, both within your accommodation and resort. In June and September most facilities will still be available though some resort facilities may not be fully available. In April, May and October some reduction of resort facilities can be expected though the added space both on the beaches and resorts for most visitors at this time of year is a real bonus. The winter months November to March sees the crowds disappear and the entire region returns to tranquility. Many regular visitors to the Costa Brava will tell you winter is the best time to visit. Empty roads, deserted resorts and much to explore. If you are visiting at this time of year you really must hire a car. You will find the Costa Brava breathtaking at this time of year and there is so much to see and explore. Please ask for advice.
Barbeques are available in the following properties: Mar D’or Penthouse apartments, Villa Catalan. Permission to use barbecues is subject to no changes in the rules by the management committees of each individual complex. We have no reason to believe changes are planned.
ACCOMMODATION RULES AND REGULATIONS
It is important that you familiarise yourself with the rules and regulations at your accommodation (a copy will be available to you in resort) in order to avoid embarrassment and potentially being asked to leave your accommodation. Remember most of our accommodations are in private developments and you will be holidaying alongside owners and residents. Kings Property Management SL. will not be responsible for finding alternative accommodation should you be asked to leave your holiday home.
It is very important that you insure yourself with a good holiday policy. Do not just accept any policy. Remember to buy your policy before you pay your final balance to Kings Property Management SL. otherwise if a member of your party falls ill and you have to cancel you will lose your money. May we also suggest that you take out a policy that covers such contingencies as blockades and civil strife etc. as most policies only cover for strikes. Better safe than sorry.
OUT AND ABOUT
The Emporda region of the Northern Costa Brava really is a superb and beautiful region with hill villages, a dramatic coastline and an ancient history and culture. We offer a full range of excursions including Barcelona, Port Aventura and many many more. Activities such as golf, quad biking, sailing etc. can also be arranged for you either in advance of your holiday or whilst in resort. Car hire is also available. We are available throughout your stay and can give you detailed information and directions of where to go and what to see.
As all of our properties are privately owned, the contents, layout and style of each property will vary. The taste of the owner will be reflected in their property. We work closely with all of our owners to maintain high standards. We have a basic contents guideline and we advise them on how to make their property more comfortable for holiday makers. However Kings Property Management SL has little control over fixtures, fittings etc. Remember, you are renting a holiday home in Spain therefore most of the owners are Spanish so the contents may not be that of an English property owner eg. Spanish drink coffee not tea so a coffee perculator may be provided but an electric kettle and teapot may not!
*Please note that all properties in our programme are thoroughly cleaned and checked after all departing clients. All appliances such as boilers, air con units, heaters, dishwashers, washing machines etc. are serviced regularly by the property owners. Should any maintenance need to be carried out during your stay our team will endeavour to rectify any problems as quickly as possible with minimum disturbance to your holiday.